WP Knockout

    Refund and Returns Policy

    This policy outlines the terms and conditions for refunds and returns for digital downloadable WordPress plugins purchased from our UK online store.

    30-Day Money-Back Guarantee

    We stand behind the quality of our WordPress plugins. If you are not completely satisfied with your purchase, you may request a full refund within 30 calendar days from the date of purchase.

    Eligibility for a Refund

    To be eligible for a refund under the 30-day guarantee, the following conditions must be met:

    • The request must be submitted within the 30-day period following the original purchase date.
    • The refund request must state a clear reason for dissatisfaction, allowing us to understand and improve our products.
    • The purchase must have been made directly through our official UK digital download store.

    Non-Eligibility for a Refund (Exclusions)

    We generally do not offer refunds in the following circumstances:

    • Expired Guarantee Period: Requests made after the initial 30-day period has elapsed.
    • Change of Mind (Outside of Guarantee): Refunds are only processed under the 30-day guarantee for dissatisfaction with the product’s function or advertised features.
    • Failure to Read Requirements: If the plugin does not work due to your failure to meet the stated minimum system requirements (e.g., specific WordPress/PHP version, incompatible theme) clearly listed on the product page.
    • Third-Party Conflicts: If the issue is caused by a conflict with another third-party plugin, theme, or custom code not developed by us, and we are unable to resolve the conflict via standard support.
    • Discounted/Promotional Sales: Plugins purchased during specific, clearly marked sales where a “No Refund” policy was explicitly stated before purchase.
    • Abuse of Policy: Repeated refund requests for multiple products or a pattern of behaviour suggesting exploitation of the guarantee.

    How to Request a Refund

    To initiate a refund, please follow these steps:

    1. Contact Support: Email our support team at [Insert Support Email Address Here] with the subject line: Refund Request – [Your Order Number].
    2. Provide Details: In your email, include:
      • Your full name and email address used for the purchase.
      • The Order Number (essential for processing).
      • The name of the plugin(s) you wish to refund.
      • A detailed reason for the refund request.
    3. Processing: Once we receive your request and verify that it meets the eligibility criteria, we will process the refund.

    Refund Processing Time

    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 5-10 business days for the refund to be processed and the funds to appear in your account. The actual time depends on your bank or payment provider.
    • Upon receipt of a full refund, your license for the corresponding plugin will be immediately deactivated, and you must cease using the plugin.